Parcel Return Service,DC
Who We Are:
Clutch is an established and rapidly growing startup in Dupont Circle, Washington D.C. Our goal is to connect small and medium businesses with the agencies and software solutions that can help them accomplish their business goals.
How does this work? We conduct extensive research on agencies and software in an array of ever-expanding categories advertising and marketing, web design and development, mobile app development, and IT solutions. We interview past clients to learn about the customer s experience. We rate the agencies and software based on our findings.
We are the leading online source for research, ratings, and reviews for mobile application developers, and our role as the go-to source for authentic content on B2B services and solutions is expanding to include other IT and digital marketing segments.
We're honored to be featured in the annual Inc. 5000 as one of the top 500 fastest-growing private companies in the U.S., as well as in LinkedIn's Top 50 U.S. Startups.
At Clutch, an Editorial Associate is responsible for processing both client reviews and online reviews. This includes: transcribing audio; verifying users; editing content for clarity, length, and tone; summarizing projects; formatting to Clutch standards; and publishing final reviews on our site. Editorial Associates will also assist other teams in blog and marketing efforts. Teammates are expected to meet hourly objectives each month and ideally exceed.
In addition, Editorial Associates will have the opportunity to participate in peer-to-peer writing workshops within the editorial team, as well as full-company professional development activities. Once a teammate proves capable of consistently exceeding our team productivity metrics, they are encouraged to take on additional responsibility based on team needs.
Expected time commitments:
120 Productive Hours: 80%
Additional Responsibilities: 10%
Professional Development: 5%
Consistent demonstration of these behaviors:
Proactivity - Thinking ahead to predict issues before they occur. Taking initiative to ask questions.
Giving + receiving feedback - Interacting constructively with peers. Being honest and empathetic when sharing perspectives. Approaching conversations with the intent to teach and improve. Seeking regular feedback.
Time management - Prioritizing integral responsibilities. Finding a personal routine and workflow. Following company standards for punctuality at all times.
Internal communication to:
Manager: Informing direct managers of upcoming events or planned time off.
Team: Informing teammates of any nuance workflow obstacles. Contributing to team-wide meetings. Providing input and feedback as necessary and on the right forums.
Company: Following internal communication processes.
Problem-solving - Identifying problems and finding potential solutions independently.
Leading by example - Acting as a role model for other teammates. Exhibiting Clutch values in all aspects of work. Being an active participant in discussions and meetings. Showing interest in learning more about Clutch.