Customer Service - Concierge

The Palace Group

Miami,FL

1/9/2020

Luxury Senior Living Communities

In Kendall, Coral Gables & Homestead

Is looking for

Concierge

for its

Palace Renaissance & Royale

Assisted Living & Catered Living Community

11355 SW 84th Street Miami, FL 33173

CARF Accredited

Rated #1 in the US of all communities surveyed by CARF, 2016

The #1 Priority of this position is

To assist residents & families with all their inquiries while creating a warm, friendly & positive environment.

Essential Duties & Responsibilities

  • Be attentive and understand the needs of residents and promptly assist them to get the appropriate help.
  • Greet visitors, take messages, assist in locating residents, accept deliveries and ensure they are routed to the right place/person.
  • Operate the telephone system and direct the calls to the appropriate destination.
  • Perform a variety of clerical assignments for other departments as the need arises.

Qualifications

  • Experience of in working with the public in a customer service capacity and telephone switchboard operations is desirable.
  • Must be able to operate PBX, Cisco phones and Code Alert Systems.
  • A high school degree or equivalent a must.
  • Must be computer literate with knowledge of PC programs, including Windows, Word, Excel, etc.
  • Basic math and typing skills required.
  • Must be able to speak clearly and have excellent communication skills, both verbal and written in English. Spanish preferred.

The Ideal Candidate

  • Caring, enjoy helping others, quick, polite, responsible, always on time, creative & resourceful, very accurate and detail-oriented.
  • Flexible as to work schedule. Must be available to work on weekends and holidays & in emergencies.
  • Must be able to work under pressure and multi-task.
  • Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
  • Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
  • Must be comfortable with working with older individuals.



Other details

  • Pay TypeHourly

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