Senior Customer Support Representative

DXC Technology

Warwick,RI

2/11/2020

Job Description:

Job Title: Associate Customer Support

Would you like to play a crucial role in helping serve others in a fast-paced, high tech environment? Are you excited to solve complex issues with an open mind while bringing creativity to customers solutions?

We are looking for an Associate Customer Support team member who is ready to dive in and develop their career, while making a meaningful difference.

As an Associate Customer Support member, you will handle customer service inquiries via telephone and/or email, process transactions, and resolve service issues for our customers. We are looking for individuals who will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference. We want to empower you to make the service experience easy for our customers to do business with us. You will be a part of an expert and supportive team that fosters constructive collaboration and gives each person a voice.

Responsibilities

  • Respond to customers and advisor s requests for information or transactions on life insurance and/or annuity contracts via telephone and/or e-mail.
  • Research and respond to questions regarding status updates, policy/contract provisions, and transactions processed.
  • Efficiently access and navigate systems to provide a response to the customer s inquiry, process transactions and/or properly document actions taken to ensure completion.
  • Enhance and strengthen relationships between our client and customers by using strong communication skills, keen listening skills and empathy.
  • Deliver high quality service by performing responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal skills.


Required Qualifications

  • High school diploma or equivalent required.
  • Two or more years of customer service experience.
  • Ability to work a shift during the hours of operation of 8 AM to 7 PM Monday Friday; must be flexible with overtime & shift worked, which may change based on business needs.
  • Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire.


Preferred Qualifications

  • College, trade or professional certification experience preferred.
  • Insurance, Product specific or Financial Services industry experience preferred.
  • Prior call center experience preferred.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of DXC


About DXC Technologies

DXC Technologies is a phenomenal place where high achievers embrace change and thrive together. We are committed to helping our customers across the entire enterprise technology stack. We modernize IT, optimize data architectures, and make everything secure, scalable and orchestrated across public, private and hybrid clouds.

We combine years of experience running mission-critical systems with the latest digital innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers.

We bring our passion in everything we do and are dedicated to our client interactions. We are an inclusive and diverse community, who are supported by strong leaders that are committed to giving each of us a voice while achieving our mission. Our collaborative and supportive structure will help you develop your skills, experience, and your career. Are you ready to explore how you can play a vital role on the team and help our team around the world?

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