JPC - 185-183-10250 : Business Analyst 4 - HelpDesk

Wallstreet Consulting

Trenton,NJ

1/8/2020

Business Analyst 4 - HelpDesk Trenton, NJ. Interview Type: In-Person Need a Business Analysis with Analysis, testing and customer service experience to work in a Helpdesk support role. Excellent Communication required. The Business Analysis 4 serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years. Responsibilities: The BA will be responsible for the support of various Judiciary applications. - The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner. - The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly. Skills required: - Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support. - Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc. - Ability to analyze complex business processes, work flows and assist the user with the issue and resolution. - Good communication skills required. - 4 year college degree or equivalent study required. Required/Desired Skills: Skill Required /Desired Amount of Experience Experience as a Business Analysis Required 5 Years Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc. Required 5 Years Ability to analyze complex business processes, work flows and assist the user with the issue and resolution. Required 3 Years Experience with Customer Service/End User Support/Helpdesk Support. Required 5 Years Experience with Software Testing Required 5 Years 4 year college degree or equivalent study required. Required 4 Years Email :

Go Back

Apply