Customer Service Specialist




Job Title: Inventory Site Support Specialist

Duration: 3-4 Months

Location: Cambridge, MA

Job Description:
Follows well defined procedures as outlined by Best Practices, SOP s & work instructions. Take direction from Site Supervisors (and Team Lead) regarding daily duties.

Makes decisions and utilizes available resources to meet customer requirements, independently.

Analyses/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.

Order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders, problem resolution, executing 3rd party and agent buys, vendor and customer interaction.

Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.

Communicates with supervisor any customer issues or potential problems and may help identify solutions. Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times


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