Customer Service

Randstad

Mather,CA

2/11/2020

We are currently hiring for Customer Service Representatives at our client in Rancho Cordova!

These are 3-6 month temporary roles to start with opportunity for extension or permanent placement.

Pay rate: $15/hr

Responsibilities:
- Responds to telephone inquiries and reservation requests using standard scripts and procedures.
- Gathers information, researches/resolves inquiries.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Escalates inquiries to appropriate staff as required.
- Responds to voice mails left after hours.
- Escalates calls with issues requiring more in-depth research.
- Respond to IM and email based communication.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Customer Service Background and skills
- Minimum six months experience in customer service/call center environment
- Inbound and outbound calls
- Articulate, customer focused and possess proper telephone etiquette
- Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
- Ability to type 40 wpm

Education:
High School

Experience:
Entry Level

Qualifications:
- HS Diploma or equivalent
- Background check and Drug Screen required


Please email your resume to [email protected] for next steps!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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