Job Title: Register Attendant
Reports To: General Manager
The register position is responsible for making sure every guest feels welcomed, respected and valued as they begin their dining experience. The register position is the one person in a guest s journey that can have an impact on every single guest that comes through the door. So it is important that each transaction is handled efficiently and accurately while maintaining a positive demeanor.
Our register attendant s are a critical business partner for our organization as they are the individual that collects the payment from our guests. Failing to accurately collect payment may result in a hardship for our organization and could prevent us from continuing to deliver our Discover Fresh brand. An eligible applicant must be confident in cash handling procedures and comply with the company s cash handling policies.
Essential Duties and Responsibilities
- Handle every transaction complying with company policy
- Maintain all of the required Point of Sale documents required by policy
- Handle any guest voids accurately and efficiently
- Participate in cashier checks outs with manager
- Accurately ring up offers provided by guests
- Assess the needs of the guests
- Provide confident guest interactions
- Address guest issues or concerns promptly
- Maintain all required bar areas
- Serve Beer or Wine if served at location
- Upsell food and beverages items
- Share our beloved farmer partner stories with our guests
- Complete required sidework duties & end of shift management checkouts
- Clean required areas assigned by management
- Promote company s online e-club program with guests
- Partner with other areas providing support when needed
- Maintain a clean and neat work station
- Stock register area with flatware, glass and coffee mugs
- Provide exceptional guest experience
- Answer the telephone when needed
- Follow all company workplace safety requirements which may consist of but not limited to pushing, pulling, reaching, lifting, floor maintenance, security, chemical use, cut prevention, burn prevention & strain prevention.
- Follow all company Food Safety Requirements
- Take required meal and rest breaks as required by law
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to communicate effectively in the English language.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.