Bilingual Customer Service Advocate

Prime Therapeutics LLC

Albuquerque,NM

2/10/2020

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title



Bilingual Customer Service AdvocateJob Description









Estamos buscando a alguien genial como tu para ser parte de nuestro equip!







At Prime Therapeutics, our team is like family, and we want to welcome YOU! We don't treat you like a number, and we are not your typical call center. We share your passion for helping others! It's not always easy to get medicine in our health care system today. People need to know they have someone in their corner. We put people at the center of all we do!







As a Customer Service Representative, you are responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries. Our primary goal is to help our members get the medicine they need to feel better and live well. YOU can make this happen!







Responsibilities





+ Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits



+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member



+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA



+ Other duties as assigned









Minimum Qualifications





+ High School Diploma or GED is required



+ 1 year of customer service experience



+ Fluency in another language (Spanish)



+ Must be eligible to work in the United States without need for work visa or residency sponsorship









Additional Qualifications





+ Strong PC Skills with ability to navigate multiple software systems simultaneously



+ Strong communication skills with focus on professional demeanor and empathy



+ Ability to multitask



+ Detail oriented









Preferred Qualifications





+ Contact Center experience



+ Some college coursework



+ CPhT certification



+ Pharmacy Benefit Management or other Healthcare experience









Minimum Physical Job Requirements





+ Ability to sit 6 or more hours per day



+ Occasionally required to stand, walk and stoop, kneel, and crouch



+ Ability to work a flexible schedule including evenings, weekends, holidays, overtime



+ Ability to work with a set, pre-determined break and lunch schedule









Reporting Structure





+ Reports to Supervisor in the Contact Center









Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.



Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.





If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.







Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.###.#### or email [email protected]

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