Individual Markets - Claims Service Specialist

Guardian Life

Pittsfield,MA

2/23/2020

Employee Experience:

We understand that no one majors in insurance while they are in college, and that limited knowledge of insurance should not impact your qualifications for our available positions. In fact, Guardian is seeking college graduates with educational diversity in order to fuel our exciting and dynamic work environment. So regardless of your college major, you could begin your career path with Guardian.

Candidate Responsibilities

Working under direct supervision, this position is focused on providing high-quality service and collaborative claim management to our clients. The foundational skills that you will learn involve how to manage claim service inquiries, including notice of claim, basic fact gathering technique, and what goes into an in good order new claim file. The skills and knowledge that you acquire and use will assist in claims decision making and serve as a foundation to further develop your career.

Functional Skills

Your attention to detail, strong analytical skills, excellent communication skills, and ability to manage multiple priorities all with a positive attitude will assist with claim decision making and ensure a high level of client satisfaction.

Leadership Behaviors

At Guardian, everyone is a leader. Your demonstrated ability to provide superior service, express yourself in an open, honest and thoughtful manner, and embrace feedback and change will allow you to continue to develop professionally while allowing Guardian to differentiate our business and deliver on our future.

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