Member Services Representative - Part Time

Planet Fitness Club Careers

Jackson,NJ

2/5/2020

Job Description

Our Job Opening:

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience!

Some of your responsibilities will include:

    • Customer Service/Front Desk Activities:
      • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
      • Respond to member questions and concerns in a timely and professional manner.
      • Conduct beverage or merchandise purchases on the point of sale system.
    • Member Accounts:
      • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
    • Club Cleanliness and Maintenance:
      • Go above and beyond to keep the front desk area and lobby clean and orderly.
      • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
      • Regular cleaning of all exercise equipment and tanning beds.
      • Regular restroom and wet area cleaning and stocking.

Qualifications:

  • 6-12 months of Customer Service experience is preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member s expectations.

Physical Demands/Requirements:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

  • Contribute to changing people s lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!
  • Free Black Card Membership.

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