Customer Service Representative Night Supervisor

Dane Street

Palm Beach Gardens,FL


Dane Street is looking for highly motivated candidates to join our team as a Customer Service Representative Night Supervisor in our Palm Beach Gardens office. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential.

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.
? Required Education and Experience:

  • A graduate of an accredited High School program or equivalent required.?
  • Medical training from an accredited Technical or College program is preferred.
  • 1 year of experience in a Customer Service/Administrative role in a business office environment.

  • Description of Key Tasks and Responsibilities:
  • Oversight of Case Handling Oversight of File Review to ensure that cases are properly notated and are processed timely.?Provide guidance on cases where there are questions on assignment and process handling.?Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.Provide guidance and resolution to issues brought to the attention of the supervisor.?
  • Coaching Train new team members on case workflow, processes and client specific requirements.?Conduct one on one meetings with staff for progress meetings and to provide feedback.?Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process.?
  • Client Interaction Provides updates to clients frequently on cases in progress.?Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.Ensure proper documentation for complex cases is provided to the client.?Provide exceptional customer service to clients.?

  • Special Skills and Attributes: Required:
  • Customer service skills and experience.
  • Excellent computer skills (Apple Operating System, Google Chrome search engine and Gmail preferred).
  • Ability to communicate effectively with remote team members and/or external contacts.
  • Excellent negotiation skills.?
  • Attention to detail.
  • Critical thinking.?
  • The ability to manage time efficiently and to meet specific deadlines.

  • Preferred:
  • Experience with physician networks, recruitment, medical specialties and terminology, medical claims, medical office, and/or industry knowledge.
  • Knowledge of relevant state and federal compliance guidelines.?

  • Benefits:
    We offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers? Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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