Seasonal Retail Store Service Associate

Comcast

Toms River,NJ

3/26/2020

Business Unit:Job Summary:Responsible for promoting and selling Comcast products and services toboth new and existing customers while engaging with them in a retailstore location. Communicate effectively with customers to inform themof the features, benefits, and use of all products and services.Educate and assist them on their purchase decision and offer the bestpossible technology solution to meet their needs. Explain andillustrate the advantages of their purchase decision and place an orderon their behalf while they are inside the retail store. Demonstratestrong customer-focused service, both on and off the sales floor, andtransform every customer interaction into a positive customerexperience. Provide effective collaboration with other Comcastemployee's and exhibit strong skills in the areas of relationship-building and sales presentation.Employees at all levels are expect to:* Understand our Operating Principles; make them the guidelines for howyou do your job* Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services* Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences* Win as a team - make big things happen by working together and beingopen to new ideas* Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers* Drive results and growth* Respect and promote inclusion and diversity* Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:* Provide strong understanding and enthusiasm around technology,especially around Comcast products and services. Maintain detailed salesproduct knowledge, including competitive information.* Provide superior customer service with all customer interactions.Evaluate customers' potential product needs and make appropriaterecommendations.* Utilize retention techniques to proactively retain existing customersfrom canceling service.* Meet or exceed sales quotas in an accountability-based culture.* Manage store inventory, process equipment transactions, and handlehigh volumes of cash and other payment activity with a focus ofmaximizing the customer experience.* Work in a fast paced, high-volume environment and, where applicable,cover multiple store locations throughout the operating area; may beasked to travel to other Customer Service Centers to offer additionalsupport.* Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.* Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.Job Specification:* High School or Equivalent* -* Generally requires 0-2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.

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