Client Services

Excel partners

Greenwich,CT

6/2/2020

The Client Services Coordinator will be the face of an upscale cosmetic dermatology practice and will be responsible for the company s first impression by greeting clients, maintaining a relationship with these clients and accommodating their needs. Hours: 10am-6pm, 5 days per week, 2 Saturday per month.

  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Checking-in and checking-out patients.
  • Responsible for keeping front desk and waiting area tidy.
  • Handle telephone calls and forwarding them when necessary.
  • Check, sort and forward emails.
  • Schedule appointments based on clients` needs and time availability.
  • Conducting follow-up calls and emails with clients to ensure their satisfaction and schedule future appointments.
  • Answer questions, address complaints and give suitable information.
  • Acts as the primary liaison with management and assist on personal and professional tasks.
  • Maintains the accuracy and integrity of all electronic recordkeeping with these parties.
  • Accept and sign the delivery of letters, packages, etc. and distribute them.
  • Coordinate with other staff members to assure all clients` needs were satisfied.
  • Organize and update patient histories using patient forms, questionnaires, computer software, telephones, fax and interpersonal communication.
  • Facilitate patient flow by notifying the provider of patients` arrival, being aware of delays and communicating with patients and clinical staff.
  • Keep office supply adequately stocked by placing inventory needs, placing orders and monitoring office supplies and equipment.
  • Distributing and collecting/scanning necessary forms, making copies of patient identification/records to be kept on file.
  • Protects patient confidentiality by making sure protected health information is secured.
  • Executive Assistant to Management.
  • Performs other related duties as assigned.



Job Requirements:
  • Excellent verbal and written communication skills.
  • Good organizational and multi-tasking abilities with strong attention to detail.
  • Previous experience in customer service.
  • Ability to keep composure and professionalism across various situations.
  • Good problem-solving skills.
  • Ability to work some Saturdays on a rotational basis.
  • Schedule is given 6 months in advance.

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